CP Insurance Services Pty Ltd is a Corporate Authorised representative (CAR:1235320) of McLardy McShane Partners Pty Ltd Australian Financial Services Licence No. 232987

ABN 14 064 465 309.
McLardy McShane Partners is a Member of the Steadfast Group.

Complaints & Disputes

What should I do if I have a complaint?

1. Contact CP Insurance Services about your complaint.

2. If your complaint is not satisfactorily resolved within 24 hours, please contact McLardy McShane Partners Complaints Officer on telephone number (03) 9290 9200 or put your complaint in writing to meg@mclardymcshane.com.au or send it to us at:

Complaints Officer
McLardy McShane Partners
Level 3, Building 7, Botanicca Corporate Park,
570 -588 Swan St
Richmond VIC 3121

Please mark the envelope “Notice of Complaint”

We will endeavor to resolve your problem openly and fairly and within 21 days.

3. EIS is a member of the Financial Ombudsman Services (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to FOS. FOS can be contacted on 1300 780 808, Fax (03) 9613 6399, email info@fos.org.au or via their website www.fos.org.au. If the dispute remains unresolved after a further 20 days, it will be referred to the FOS Referee whose decision is binding on us (but not on you).

In some circumstances a complaint or dispute may arise between you and the insurance provider. In such circumstances McLardy McShane Partners will assist you with details of the insurers Internal Dispute Resolution process and, if the dispute remains unresolved access to the Financial Ombudsman Service (FOS).

Compliance Documents

As a Financial Services provider, CP Insurance Services are required to provide relevant product disclosure information.

The below links provide access and allow download of the required documents.

Download Our Brochure

Insurance Brokers Code of Practice

Download Our Brochure

Financial Services Guide

Download Our Brochure

Privacy Policy Statement

Download Our Brochure

Service Agreement

Download Our Brochure

Terms of Engagement

CP Insurance

Why Choose Us

We are an award winning company


Savings Potential

We will work with you to locate and deliver the most competitive balance between coverage and premium for your business.


Superior Protection

We work only with Australian Authorised Insurers, ensuring that we provide the most comprehensive coverage available.


Structured Coverage

From start-up business through to multi-national corporations, we will structure policy coverage to suit which ever sized business you have.


Piece of Mind

Get back to operating your business, knowing all your policies are conveniently managed by our office.

Steadfast – Are You Underinsured – CP Insurance – Broker

Steadfast Personal Claims CP Insurance – Broker

Have any Question? Ask us anything, we'd love to answer! 1300 884 698

Meet Our Team

Director - Scott O'Neill